IKEA and shoplifting

[DARPA]

Shoplifting, or simply shoplifting - a big problem of modern supermarkets, and IKEA is no exception. According to statistics, the losses from shoplifting range from 0.5 to 5 percent of the annual turnover (as a rule, than the "expensive" store, the higher the percentage). Steal more often alcohol, cosmetics and caviar. It would seem that Ikea does not sell any cosmetics or expensive alcohol, but the percentage of stolen goods is still quite large.

In the cold season (from mid-autumn to early spring) buyers steal 30-40% more than in the summer. Explained here is very simple: the thief in a long warm coat feels much more confident the thief in a light T-shirt and shorts. As for the peak of burglaries during the day, the busiest time - from 17 to 20 hours on weekdays, when the store most buyers, and almost all day long on weekends and holidays. Special category of thieves - the children. They are often forced to steal the parents. During school holidays child stealing, which naturally increases.



Security officers detained in Moscow IKEA an average of two per month shoplifter. Some cases - pickpockets who are not interested in the store as a place of sale of goods, as well as areas with large concentrations of people (with purses and mobile phones). Pickpockets damage the reputation of the shop: hardly once again robbed the buyer will pull to the store where it happened.

At IKEA stores in Russia is practiced primarily physical security of the goods - by the security guards and supervisors. In Europe, more emphasis on technique rather than physical control, and security costs much higher than similar costs in Russia. However, to nullify the losses from theft impossible. Losses from theft can only be minimized. The ideal result of minimizing considered 0.1-1% of turnover.

Of course, stealing not only buyers. Among employees IKEA stores also come across dishonest comrades. Almost all major retail chains cashier, got on theft, did not immediately fired, but would prefer to first deduct the amount stolen from his salary. Already dismissed recidivists. IKEA thieves chase immediately. Why such a difference in approach? Obviously, the lack of staff - a real problem for growing retailers. Often in HR may simply not have the spare field workers caught stealing, because constantly opening new stores and have to hire people more and more. IKEA does not deviate from its strategy of "purity series" and dismiss violators immediately.

IKEA Russia uses special control over the actions of cashiers. The camera records at the box office receipts and punched all leads videotape, which is particularly important when making teller transactions refund or cancellation.

In conclusion I would like to share with you a "fun" story.

Protection of one of IKEA stores caught the thief and called the police. It turned out that the thief had long been wanted. Detainee was put in a patrol car, and he opened the window and escaped. The next day this thief loser returned to the same Ikea and was again detained guard))