Buyers of the Chinese online store Aliexpress share a method that helps open a dispute with the seller on Aliexpress if the dispute does not open or the support service does not help in the general case.
Some buyers have reported that sometimes the item that was ordered is not what was ordered, or the item arrives with a smaller quantity that does not match the order. However, when the buyer tries to open a dispute and return the money, the message "system is busy, try again later" appears and so on for 15 days until the protection period has passed, and then the seller receives the buyer's money.
Previously, it was possible to forcefully open a dispute on Aliexpress by asking for technical support in the Aliexpress chat, but recently there are often robots in the Aliexpress chat and no dispute can be opened.
To solve this problem, to open a dispute on Aliexpress, you need to go not from the regional domain of Aliexpress (for example, aliexpress.ru), but to open a dispute, go from the trade.aliexpress.com domain and then the dispute will open.