The Haikou Tourism Oversight and Quality Management Department reported that 234 complaints were received from tourists in the first half of 2019, which is 16.42% less than in 2018.
A total of 8 travel agencies were fined, and one travel agency was deprived of a license, and one head of travel agency was punished for a total of 332,000 yuan.
There were no serious complaints of tourism and serious incidents in the tourism industry - in 2019 there were no complaints of forced purchases and other serious violations of tourism that have long been haunted by the tourism market, so the order in the tourism market continues to change in a good direction.
In the first half of 2019, the Haikou Tourism Quality Supervision Authority established the Haikou Tourist Complaints Center, which allows law enforcement officials in the field of tourism to deal exclusively with administrative law enforcement matters.
The head of the Haikou Tourism Oversight and Quality Management Department said that this Department will intensify efforts to curb unreasonable overpricing, quickly discover, understand and analyze the problems of all tourists in the Haikou tourism market.
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